Complaint analysis in fintech domain: a case study in Brazilian brokerage firms (2024)
Source: Proceedings. Conference titles: IEEE/WIC International Conference on Web Intelligence and Intelligent Agent Technology - WI-IAT. Unidade: ICMC
Subjects: PROCESSAMENTO DE LINGUAGEM NATURAL, MINERAÇÃO DE DADOS, RECONHECIMENTO DE TEXTO
ABNT
COUTO, Matheus L et al. Complaint analysis in fintech domain: a case study in Brazilian brokerage firms. 2024, Anais.. Piscataway: IEEE, 2024. Disponível em: https://doi.org/10.1109/WI-IAT62293.2024.00078. Acesso em: 03 jan. 2026.APA
Couto, M. L., Menezes, P. H. C., Reinhold, O., Marcacini, R. M., Jacob Junior, A. F. L., & Lobato, F. M. F. (2024). Complaint analysis in fintech domain: a case study in Brazilian brokerage firms. In Proceedings. Piscataway: IEEE. doi:10.1109/WI-IAT62293.2024.00078NLM
Couto ML, Menezes PHC, Reinhold O, Marcacini RM, Jacob Junior AFL, Lobato FMF. Complaint analysis in fintech domain: a case study in Brazilian brokerage firms [Internet]. Proceedings. 2024 ;[citado 2026 jan. 03 ] Available from: https://doi.org/10.1109/WI-IAT62293.2024.00078Vancouver
Couto ML, Menezes PHC, Reinhold O, Marcacini RM, Jacob Junior AFL, Lobato FMF. Complaint analysis in fintech domain: a case study in Brazilian brokerage firms [Internet]. Proceedings. 2024 ;[citado 2026 jan. 03 ] Available from: https://doi.org/10.1109/WI-IAT62293.2024.00078
