Complaint analysis in fintech domain: a case study in Brazilian brokerage firms (2024)
- Authors:
- Autor USP: MARCACINI, RICARDO MARCONDES - ICMC
- Unidade: ICMC
- DOI: 10.1109/WI-IAT62293.2024.00078
- Subjects: PROCESSAMENTO DE LINGUAGEM NATURAL; MINERAÇÃO DE DADOS; RECONHECIMENTO DE TEXTO
- Keywords: Data Science; Large Language Models; Complaint Analysis; Fintech; Text Mining
- Agências de fomento:
- Language: Inglês
- Imprenta:
- Publisher: IEEE
- Publisher place: Piscataway
- Date published: 2024
- Source:
- Título: Proceedings
- Conference titles: IEEE/WIC International Conference on Web Intelligence and Intelligent Agent Technology - WI-IAT
- Este periódico é de assinatura
- Este artigo NÃO é de acesso aberto
- Cor do Acesso Aberto: closed
-
ABNT
COUTO, Matheus L et al. Complaint analysis in fintech domain: a case study in Brazilian brokerage firms. 2024, Anais.. Piscataway: IEEE, 2024. Disponível em: https://doi.org/10.1109/WI-IAT62293.2024.00078. Acesso em: 29 dez. 2025. -
APA
Couto, M. L., Menezes, P. H. C., Reinhold, O., Marcacini, R. M., Jacob Junior, A. F. L., & Lobato, F. M. F. (2024). Complaint analysis in fintech domain: a case study in Brazilian brokerage firms. In Proceedings. Piscataway: IEEE. doi:10.1109/WI-IAT62293.2024.00078 -
NLM
Couto ML, Menezes PHC, Reinhold O, Marcacini RM, Jacob Junior AFL, Lobato FMF. Complaint analysis in fintech domain: a case study in Brazilian brokerage firms [Internet]. Proceedings. 2024 ;[citado 2025 dez. 29 ] Available from: https://doi.org/10.1109/WI-IAT62293.2024.00078 -
Vancouver
Couto ML, Menezes PHC, Reinhold O, Marcacini RM, Jacob Junior AFL, Lobato FMF. Complaint analysis in fintech domain: a case study in Brazilian brokerage firms [Internet]. Proceedings. 2024 ;[citado 2025 dez. 29 ] Available from: https://doi.org/10.1109/WI-IAT62293.2024.00078 - Aprendizado de máquina com informação privilegiada: abordagens para agrupamento hierárquico de textos
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Informações sobre o DOI: 10.1109/WI-IAT62293.2024.00078 (Fonte: oaDOI API)
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