Complaint analysis in digital banks: topic modeling based on large language model (2024)
- Authors:
- Autor USP: MARCACINI, RICARDO MARCONDES - ICMC
- Unidade: ICMC
- DOI: 10.5753/eniac.2024.245248
- Subjects: APRENDIZADO COMPUTACIONAL; PROCESSAMENTO DE LINGUAGEM NATURAL; RECONHECIMENTO DE PADRÕES; SISTEMA FINANCEIRO; BANCO COMERCIAL
- Agências de fomento:
- Language: Português
- Imprenta:
- Publisher: SBC
- Publisher place: Porto Alegre
- Date published: 2024
- Source:
- Conference titles: Encontro Nacional de Inteligência Artificial e Computacional - ENIAC
- Status:
- Artigo publicado em periódico de acesso aberto (Gold Open Access)
- Versão do Documento:
- Versão publicada (Published version)
- Acessar versão aberta:
-
ABNT
MENEZES, Pedro C et al. Complaint analysis in digital banks: topic modeling based on large language model. 2024, Anais.. Porto Alegre: SBC, 2024. Disponível em: https://doi.org/10.5753/eniac.2024.245248. Acesso em: 16 abr. 2026. -
APA
Menezes, P. C., Carmo, F. A. do, Marcacini, R. M., Jacob Junior, A. F. L., & Lobato, F. M. F. (2024). Complaint analysis in digital banks: topic modeling based on large language model. In Anais. Porto Alegre: SBC. doi:10.5753/eniac.2024.245248 -
NLM
Menezes PC, Carmo FA do, Marcacini RM, Jacob Junior AFL, Lobato FMF. Complaint analysis in digital banks: topic modeling based on large language model [Internet]. Anais. 2024 ;[citado 2026 abr. 16 ] Available from: https://doi.org/10.5753/eniac.2024.245248 -
Vancouver
Menezes PC, Carmo FA do, Marcacini RM, Jacob Junior AFL, Lobato FMF. Complaint analysis in digital banks: topic modeling based on large language model [Internet]. Anais. 2024 ;[citado 2026 abr. 16 ] Available from: https://doi.org/10.5753/eniac.2024.245248 - MApp-IDEA: design and architecture of the analytical data exploration tool from app reviews
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