Activities for the control of the quality of customer service: the case of a service company (1999)
- Authors:
- USP affiliated authors: TOLEDO, GERALDO LUCIANO - FEA ; GOUVEA, MARIA APARECIDA - FEA ; RODRIGUES FILHO, LINO NOGUEIRA - FEA
- Unidade: FEA
- Subjects: ADMINISTRAÇÃO; QUALIDADE TOTAL
- Language: Inglês
- Imprenta:
- Publisher: Manchester Business School
- Publisher place: Manchester
- Date published: 1999
- Source:
- Título: Proceedings
- Conference titles: High Technology Small Firms Conference
-
ABNT
TOLEDO, Geraldo Luciano e GOUVÊA, Maria Aparecida e RODRIGUES FILHO, Lino Nogueira. Activities for the control of the quality of customer service: the case of a service company. 1999, Anais.. Manchester: Manchester Business School, 1999. . Acesso em: 29 dez. 2025. -
APA
Toledo, G. L., Gouvêa, M. A., & Rodrigues Filho, L. N. (1999). Activities for the control of the quality of customer service: the case of a service company. In Proceedings. Manchester: Manchester Business School. -
NLM
Toledo GL, Gouvêa MA, Rodrigues Filho LN. Activities for the control of the quality of customer service: the case of a service company. Proceedings. 1999 ;[citado 2025 dez. 29 ] -
Vancouver
Toledo GL, Gouvêa MA, Rodrigues Filho LN. Activities for the control of the quality of customer service: the case of a service company. Proceedings. 1999 ;[citado 2025 dez. 29 ] - Service attributes, perceived value and pricing: an empirical study with the Brazilian post office
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- Administração das rodovias do estado de São Paulo
- Pesquisa de imagem percebida e satisfação de clientes da Empresa Brasileira de Infra-estrutura Aeroportuária
- A proposal to supply financial services in post offices
- Evaluation of the image and the quality or urban transport service: a proposal of methodology and an application of the method in the metropolitan region of São Paulo
- Tolerance of delivery times according to market segments: the case of a service company
- A avaliação da qualidade de serviços das rodovias do estado de São Paulo
- Quality management in services marketing: levels of acceptance of financial services in mailing agencies
- Imagem percebida na prestação de serviços no setor aeroportuário
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