System dynamics modeling: a call center learning and decision-support tool (2004)
Groesbeck, Richard L.; Sousa, George Wagner Leão e; Van Aken, Eileen M.; Carpinetti, Luiz Cesar Ribeiro 
; Hall, Michael
Fonte: Proceedings: IIE annual conference and exhibition. Nome do evento: Industrial Engineering Research Conference. Unidade: EESC
Assuntos: SISTEMAS DINÂMICOS (MODELAGEM), TELECOMUNICAÇÕES
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ABNT
GROESBECK, Richard L. et al. System dynamics modeling: a call center learning and decision-support tool. 2004, Anais.. Norcross: Institute of Industrial Engneers, 2004. Disponível em: https://repositorio.usp.br/directbitstream/e992e73f-6813-48ff-9ae1-460ab753908a/ok1430783.pdf. Acesso em: 11 nov. 2025.APA
Groesbeck, R. L., Sousa, G. W. L. e, Van Aken, E. M., Carpinetti, L. C. R., & Hall, M. (2004). System dynamics modeling: a call center learning and decision-support tool. In Proceedings: IIE annual conference and exhibition. Norcross: Institute of Industrial Engneers. Recuperado de https://repositorio.usp.br/directbitstream/e992e73f-6813-48ff-9ae1-460ab753908a/ok1430783.pdfNLM
Groesbeck RL, Sousa GWL e, Van Aken EM, Carpinetti LCR, Hall M. System dynamics modeling: a call center learning and decision-support tool [Internet]. Proceedings: IIE annual conference and exhibition. 2004 ;[citado 2025 nov. 11 ] Available from: https://repositorio.usp.br/directbitstream/e992e73f-6813-48ff-9ae1-460ab753908a/ok1430783.pdfVancouver
Groesbeck RL, Sousa GWL e, Van Aken EM, Carpinetti LCR, Hall M. System dynamics modeling: a call center learning and decision-support tool [Internet]. Proceedings: IIE annual conference and exhibition. 2004 ;[citado 2025 nov. 11 ] Available from: https://repositorio.usp.br/directbitstream/e992e73f-6813-48ff-9ae1-460ab753908a/ok1430783.pdf
