Quality management and improvement: a framework and a business-process reference model (2003)
Source: Business Process Management Journal. Unidade: EESC
Assunto: QUALIDADE TOTAL (GERENCIAMENTO)
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CARPINETTI, Luiz Cesar Ribeiro e BUOSI, Thiago e GERÓLAMO, Mateus Cecílio. Quality management and improvement: a framework and a business-process reference model. Business Process Management Journal, v. 9, n. 4, p. 543-554, 2003Tradução . . Disponível em: https://doi.org/10.1108/14637150310484553. Acesso em: 04 ago. 2024.APA
Carpinetti, L. C. R., Buosi, T., & Gerólamo, M. C. (2003). Quality management and improvement: a framework and a business-process reference model. Business Process Management Journal, 9( 4), 543-554. doi:10.1108/14637150310484553NLM
Carpinetti LCR, Buosi T, Gerólamo MC. Quality management and improvement: a framework and a business-process reference model [Internet]. Business Process Management Journal. 2003 ; 9( 4): 543-554.[citado 2024 ago. 04 ] Available from: https://doi.org/10.1108/14637150310484553Vancouver
Carpinetti LCR, Buosi T, Gerólamo MC. Quality management and improvement: a framework and a business-process reference model [Internet]. Business Process Management Journal. 2003 ; 9( 4): 543-554.[citado 2024 ago. 04 ] Available from: https://doi.org/10.1108/14637150310484553
