Improving the AHT in telecommunication companies by automatic modeling of call center service (2019)
Castro Neto, Henrique de; Julia, Rita Maria Silva; Paiva, Elaine Ribeiro Faria 
; Carvalho, André Carlos Ponce de Leon Ferreira de ; Santos Junior, Anisio Pereira; Peres, Diansley Raphael Santos; Julia, Etienne Silva; Melo, Jony Teixeira de; Barcelos, Umberto Maia; Assis, Josiane Esteves de
Fonte: Lecture Notes in Artificial Intelligence. Nome do evento: EPIA Conference on Artificial Intelligence - EPIA. Unidade: ICMC
Assuntos: DESCOBERTA DE CONHECIMENTO, MINERAÇÃO DE DADOS, SERVIÇO AO CLIENTE, TELECOMUNICAÇÕES
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ABNT
CASTRO NETO, Henrique de et al. Improving the AHT in telecommunication companies by automatic modeling of call center service. Lecture Notes in Artificial Intelligence. Cham: Springer. Disponível em: https://doi.org/10.1007/978-3-030-30244-3_9. Acesso em: 06 nov. 2025. , 2019APA
Castro Neto, H. de, Julia, R. M. S., Paiva, E. R. F., Carvalho, A. C. P. de L. F. de, Santos Junior, A. P., Peres, D. R. S., et al. (2019). Improving the AHT in telecommunication companies by automatic modeling of call center service. Lecture Notes in Artificial Intelligence. Cham: Springer. doi:10.1007/978-3-030-30244-3_9NLM
Castro Neto H de, Julia RMS, Paiva ERF, Carvalho ACP de LF de, Santos Junior AP, Peres DRS, Julia ES, Melo JT de, Barcelos UM, Assis JE de. Improving the AHT in telecommunication companies by automatic modeling of call center service [Internet]. Lecture Notes in Artificial Intelligence. 2019 ; 11805 96-107.[citado 2025 nov. 06 ] Available from: https://doi.org/10.1007/978-3-030-30244-3_9Vancouver
Castro Neto H de, Julia RMS, Paiva ERF, Carvalho ACP de LF de, Santos Junior AP, Peres DRS, Julia ES, Melo JT de, Barcelos UM, Assis JE de. Improving the AHT in telecommunication companies by automatic modeling of call center service [Internet]. Lecture Notes in Artificial Intelligence. 2019 ; 11805 96-107.[citado 2025 nov. 06 ] Available from: https://doi.org/10.1007/978-3-030-30244-3_9
