Activities for the control of the quality of customer service: the case of a service company (1999)
Toledo, Geraldo Luciano 
; Gouvêa, Maria Aparecida ; Rodrigues Filho, Lino Nogueira
Fonte: Proceedings. Nome do evento: High Technology Small Firms Conference. Unidade: FEA
Assuntos: ADMINISTRAÇÃO, QUALIDADE TOTAL
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TOLEDO, Geraldo Luciano e GOUVÊA, Maria Aparecida e RODRIGUES FILHO, Lino Nogueira. Activities for the control of the quality of customer service: the case of a service company. 1999, Anais.. Manchester: Manchester Business School, 1999. . Acesso em: 27 jul. 2024.APA
Toledo, G. L., Gouvêa, M. A., & Rodrigues Filho, L. N. (1999). Activities for the control of the quality of customer service: the case of a service company. In Proceedings. Manchester: Manchester Business School.NLM
Toledo GL, Gouvêa MA, Rodrigues Filho LN. Activities for the control of the quality of customer service: the case of a service company. Proceedings. 1999 ;[citado 2024 jul. 27 ]Vancouver
Toledo GL, Gouvêa MA, Rodrigues Filho LN. Activities for the control of the quality of customer service: the case of a service company. Proceedings. 1999 ;[citado 2024 jul. 27 ]
