The power of sophistication: how service design cues help in service failures (2020)
Source: Journal of Consumer Behaviour. Unidade: FEA
Subjects: MARKETING DE SERVIÇO, COMPORTAMENTO DO CONSUMIDOR, SATISFAÇÃO DO CONSUMIDOR
ABNT
TERRES, Mellina da Silva et al. The power of sophistication: how service design cues help in service failures. Journal of Consumer Behaviour, v. 19, n. 3, p. 277-290, 2020Tradução . . Disponível em: https://doi.org/10.1002/cb.1816. Acesso em: 10 nov. 2024.APA
Terres, M. da S., Herter, M. M., Pinto, D. C., & Mazzon, J. A. (2020). The power of sophistication: how service design cues help in service failures. Journal of Consumer Behaviour, 19( 3), 277-290. doi:10.1002/cb.1816NLM
Terres M da S, Herter MM, Pinto DC, Mazzon JA. The power of sophistication: how service design cues help in service failures [Internet]. Journal of Consumer Behaviour. 2020 ; 19( 3): 277-290.[citado 2024 nov. 10 ] Available from: https://doi.org/10.1002/cb.1816Vancouver
Terres M da S, Herter MM, Pinto DC, Mazzon JA. The power of sophistication: how service design cues help in service failures [Internet]. Journal of Consumer Behaviour. 2020 ; 19( 3): 277-290.[citado 2024 nov. 10 ] Available from: https://doi.org/10.1002/cb.1816