Assessing the service-profit chain (2001)
Unidade: FEASubjects: CONSUMIDOR, CONTROLE DA QUALIDADE, PRESTAÇÃO DE SERVIÇO
ABNT
KAMAKURA, Wagner A. et al. Assessing the service-profit chain. . Pittsburgh: Katz Graduate School of Business. . Acesso em: 04 nov. 2024. , 2001APA
Kamakura, W. A., Mittal, V., Rosa, F. de, & Mazzon, J. A. (2001). Assessing the service-profit chain. Pittsburgh: Katz Graduate School of Business.NLM
Kamakura WA, Mittal V, Rosa F de, Mazzon JA. Assessing the service-profit chain. 2001 ;[citado 2024 nov. 04 ]Vancouver
Kamakura WA, Mittal V, Rosa F de, Mazzon JA. Assessing the service-profit chain. 2001 ;[citado 2024 nov. 04 ]