How sophisticated servicescape can reduce negative feeling when a failure occur ? (2018)
Terres, Mellina da Silva; Herter, M; Pinto, Diego Costa; Mazzon, José Afonso 
Source: Proceedings. Conference titles: Opportunities for Services in a Challenging World - Serviceg 2018. Unidade: FEA
Subjects: MARKETING DE SERVIÇO, COMPORTAMENTO DO CONSUMIDOR
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TERRES, Mellina da Silva et al. How sophisticated servicescape can reduce negative feeling when a failure occur ? 2018, Anais.. Paris: Ieseg School of Management, 2018. Disponível em: https://servsig2018.exordo.com/files/papers/218/final_draft/SERVSIG2018_-_Terres__Herter__Costa_Pinto__Mazzon_NOVO.docx. Acesso em: 11 out. 2024.APA
Terres, M. da S., Herter, M., Pinto, D. C., & Mazzon, J. A. (2018). How sophisticated servicescape can reduce negative feeling when a failure occur ? In Proceedings. Paris: Ieseg School of Management. Recuperado de https://servsig2018.exordo.com/files/papers/218/final_draft/SERVSIG2018_-_Terres__Herter__Costa_Pinto__Mazzon_NOVO.docxNLM
Terres M da S, Herter M, Pinto DC, Mazzon JA. How sophisticated servicescape can reduce negative feeling when a failure occur ? [Internet]. Proceedings. 2018 ;[citado 2024 out. 11 ] Available from: https://servsig2018.exordo.com/files/papers/218/final_draft/SERVSIG2018_-_Terres__Herter__Costa_Pinto__Mazzon_NOVO.docxVancouver
Terres M da S, Herter M, Pinto DC, Mazzon JA. How sophisticated servicescape can reduce negative feeling when a failure occur ? [Internet]. Proceedings. 2018 ;[citado 2024 out. 11 ] Available from: https://servsig2018.exordo.com/files/papers/218/final_draft/SERVSIG2018_-_Terres__Herter__Costa_Pinto__Mazzon_NOVO.docx
