Improving the delivery performance: a case study applying statistical approaches for brasilian fast food (2023)
- Authors:
- USP affiliated authors: GOMES, FABRÍCIO MACIEL - EEL ; ANDRADE, HERLANDÍ DE SOUZA - EEL
- Unidade: EEL
- DOI: 10.7769/gesec.v14i12.3298
- Subjects: ANÁLISE ESTATÍSTICA DE DADOS; ESTUDO DE CASO
- Keywords: Performance; Statistical Analysis; Quality Tools; Delivery; Fast Food; Entrega; Ferramentas de Qualidade; Análise Estatística; Desempenho; Estudo de Caso de Tipo de Papel
- Language: Inglês
- Abstract: Purpose - Brazilian demand for a faster way of food feeding is growing and delays in delivery time impair customer satisfaction. Although food delivery apps are popular, the work aims to find the root causes of delays at a popular pizzeria in the Brazilian State of São Paulo, highlighting that the pizza manufacturing processes are the same as in past years. Design/methodology/approach - An anonymous survey conducted with the customers showed the key points of improvement for pizzerias in the city where the pizzeria was located. Data was collected from the pizzeria in question, so its non-compliances could be identified and further investigated using statistical analysis. Findings - The results showed a strong correlation between delivery time and the hour of order. Deliveries were faster on Monday compared to the other days of the week, possibly due to a reduced number of orders on this day, but it doesn’t explain the fact that Tuesday, Wednesday, and Thursday, which also had low numbers of orders, had high delivery times. This research work intends also to show that the process of the coming order is standard by apps, but the pizza manufacturing process is not. It means the concept of service quality is not reached during a period. Originality/value - This work has shown that applying quality tools and statistical analysis can bring advantages even for small food service companies. Other establishments that suffer from similar problems could also use the strategies for solving the delays.
- Imprenta:
- Source:
- Título: Revista de gestão e secretariado
- ISSN: 2178-9010
- Volume/Número/Paginação/Ano: v.14, n.12, p.22069-22099, 2023
- Este periódico é de acesso aberto
- Este artigo NÃO é de acesso aberto
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ABNT
CARVALHO, Cleginaldo Pereira de et al. Improving the delivery performance: a case study applying statistical approaches for brasilian fast food. Revista de gestão e secretariado, v. 14, n. 12, p. 22069-22099, 2023Tradução . . Disponível em: https://doi.org/10.7769/gesec.v14i12.3298. Acesso em: 15 fev. 2026. -
APA
Carvalho, C. P. de, Machado, M. A. G., Andrade, H. de S., Gomes, F. M., Sampaio, N. A. de S., & Vieria, Í. da S. (2023). Improving the delivery performance: a case study applying statistical approaches for brasilian fast food. Revista de gestão e secretariado, 14( 12), 22069-22099. doi:10.7769/gesec.v14i12.3298 -
NLM
Carvalho CP de, Machado MAG, Andrade H de S, Gomes FM, Sampaio NA de S, Vieria Í da S. Improving the delivery performance: a case study applying statistical approaches for brasilian fast food [Internet]. Revista de gestão e secretariado. 2023 ;14( 12): 22069-22099.[citado 2026 fev. 15 ] Available from: https://doi.org/10.7769/gesec.v14i12.3298 -
Vancouver
Carvalho CP de, Machado MAG, Andrade H de S, Gomes FM, Sampaio NA de S, Vieria Í da S. Improving the delivery performance: a case study applying statistical approaches for brasilian fast food [Internet]. Revista de gestão e secretariado. 2023 ;14( 12): 22069-22099.[citado 2026 fev. 15 ] Available from: https://doi.org/10.7769/gesec.v14i12.3298 - Comparison of financial results of companies with different production systems: a case study of lean manufacturing and industry 4.0
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Informações sobre o DOI: 10.7769/gesec.v14i12.3298 (Fonte: oaDOI API)
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