Interactions between e-commerce users during the COVID-19 pandemic period: What came and what remained (2022)
- Authors:
- Autor USP: SANTOS, EDUARDO FERRO DOS - EEL
- Unidade: EEL
- DOI: 10.3233/WOR-211136
- Subjects: BRASIL; QUALIDADE DO PRODUTO; EMPREENDEDORISMO
- Keywords: COVID-19; e-commerce; consumer behavior; quality in services; Brazil
- Language: Inglês
- Abstract: BACKGROUND: During the COVID-19 pandemic, the online sales industry experienced record-breaking growth. The number of businesses that decided to enter the e-commerce market for the first time was enormous. At the height of the quarantine, Brazil was registering a new virtual store every minute. This was an unanticipated and unplanned expansion. OBJECTIVE: This study aims to identify existing challenges in human interactions with e-commerce, such as the difficulties faced during the pandemic and improvements to ensure growth of, and confidence in, this type of business. METHODS: An exploratory study of e-commerce data and an online survey using the snowball non-probabilistic method were developed to research the growth of, and issues in, Brazilian users’ interaction with e-commerce, comparing findings before and after the pandemic restrictions. RESULTS: Some businesses were not prepared, and the lack of experience among workers contributed to businesses not delivering on their promises. The acceleration of e-commerce demonstrates the need to guarantee that Brazil can effectively use e-commerce to capitalize on digital supply chain opportunities and enhance their role in its economic expansion, while remaining human-centered. CONCLUSIONS: For users’ needs to be met, companies and online workers must understand people’s needs and behaviors in order to provide excellent service.
- Imprenta:
- Publisher place: Clifton-VA
- Date published: 2022
- Source:
- Título: WORK-A Journal of Prevention Assessment & Rehabilitation
- ISSN: 10519815
- Volume/Número/Paginação/Ano: v.73, n.S1, p.S177-S187, 2022
- Status:
- Artigo possui acesso gratuito no site do editor (Bronze Open Access)
- Versão do Documento:
- Versão publicada (Published version)
- Acessar versão aberta:
-
ABNT
SANTOS, Eduardo Ferreira dos e CARVALHO, Paulo Victor Rodrigues de e SANTOS, José Orlando Gomes. Interactions between e-commerce users during the COVID-19 pandemic period: What came and what remained. WORK-A Journal of Prevention Assessment & Rehabilitation, v. 73, n. S1, p. S177-S187, 2022Tradução . . Disponível em: https://doi.org/10.3233/WOR-211136. Acesso em: 01 abr. 2026. -
APA
Santos, E. F. dos, Carvalho, P. V. R. de, & Santos, J. O. G. (2022). Interactions between e-commerce users during the COVID-19 pandemic period: What came and what remained. WORK-A Journal of Prevention Assessment & Rehabilitation, 73( S1), S177-S187. doi:10.3233/WOR-211136 -
NLM
Santos EF dos, Carvalho PVR de, Santos JOG. Interactions between e-commerce users during the COVID-19 pandemic period: What came and what remained [Internet]. WORK-A Journal of Prevention Assessment & Rehabilitation. 2022 ;73( S1): S177-S187.[citado 2026 abr. 01 ] Available from: https://doi.org/10.3233/WOR-211136 -
Vancouver
Santos EF dos, Carvalho PVR de, Santos JOG. Interactions between e-commerce users during the COVID-19 pandemic period: What came and what remained [Internet]. WORK-A Journal of Prevention Assessment & Rehabilitation. 2022 ;73( S1): S177-S187.[citado 2026 abr. 01 ] Available from: https://doi.org/10.3233/WOR-211136 - Measurement System of the Temporomandibulares Joint
- Um Desafio e Novos Horizontes na Divulgação da Boa Ergonomia Brasileira
- Guidelines for efficient and sustainable energy management in hospital buildings
- Transformar para previnir
- Impacts and Responses to Covid-19 at Brazilian Universities
- Lean Ergonomic Impacts on Manufacturing Systems
- Interação Universidade-Empresa: Características identificadas na literatura e a colaboração regional da Universidade de Twente
- ABERGO 2020: Com suporte da EEL e da pró-reitoria de pesquisa da USP, XX Congresso Brasileiro de Ergonomia acontece em meio à pandemia e supera as expectativas
- Triple helix spaces in brazilian universities during the covid-19 pandemic
- Implantação da metodologia 5S em uma planta produtiva de uma indústria química: importância e dificuldades
Informações sobre a disponibilidade de versões do artigo em acesso aberto coletadas automaticamente via oaDOI API (Unpaywall).
Por se tratar de integração com serviço externo, podem existir diferentes versões do trabalho (como preprints ou postprints), que podem diferir da versão publicada.
How to cite
A citação é gerada automaticamente e pode não estar totalmente de acordo com as normas
