Artigo de periodico

Interactions between e-commerce users during the COVID-19 pandemic period: What came and what remained (2022)

• Authors:
  • Santos, Eduardo Ferreira dos
  • Carvalho, Paulo Victor Rodrigues de
  • Santos, José Orlando Gomes
• Autor USP: SANTOS, EDUARDO FERRO DOS - EEL
• Unidade: EEL
• DOI: 10.3233/WOR-211136
• Subjects: BRASIL; QUALIDADE DO PRODUTO; EMPREENDEDORISMO
• Keywords: COVID-19; e-commerce; consumer behavior; quality in services; Brazil
• Language: Inglês
• Abstract: BACKGROUND: During the COVID-19 pandemic, the online sales industry experienced record-breaking growth. The number of businesses that decided to enter the e-commerce market for the first time was enormous. At the height of the quarantine, Brazil was registering a new virtual store every minute. This was an unanticipated and unplanned expansion. OBJECTIVE: This study aims to identify existing challenges in human interactions with e-commerce, such as the difficulties faced during the pandemic and improvements to ensure growth of, and confidence in, this type of business. METHODS: An exploratory study of e-commerce data and an online survey using the snowball non-probabilistic method were developed to research the growth of, and issues in, Brazilian users’ interaction with e-commerce, comparing findings before and after the pandemic restrictions. RESULTS: Some businesses were not prepared, and the lack of experience among workers contributed to businesses not delivering on their promises. The acceleration of e-commerce demonstrates the need to guarantee that Brazil can effectively use e-commerce to capitalize on digital supply chain opportunities and enhance their role in its economic expansion, while remaining human-centered. CONCLUSIONS: For users’ needs to be met, companies and online workers must understand people’s needs and behaviors in order to provide excellent service.
• Imprenta:
  • Publisher place: Clifton-VA
  • Date published: 2022
• Source:
  • Título: WORK-A Journal of Prevention Assessment & Rehabilitation
  • ISSN: 10519815
  • Volume/Número/Paginação/Ano: v.73, n.S1, p.S177-S187, 2022

Informações sobre o DOI: 10.3233/WOR-211136 (Fonte: oaDOI API)
• Este periódico é de assinatura
• Este artigo é de acesso aberto
• URL de acesso aberto
• Cor do Acesso Aberto: bronze

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How to cite

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• ABNT

  SANTOS, Eduardo Ferreira dos e CARVALHO, Paulo Victor Rodrigues de e SANTOS, José Orlando Gomes. Interactions between e-commerce users during the COVID-19 pandemic period: What came and what remained. WORK-A Journal of Prevention Assessment & Rehabilitation, v. 73, n. S1, p. S177-S187, 2022Tradução . . Disponível em: https://doi.org/10.3233/WOR-211136. Acesso em: 31 dez. 2025.

• APA

  Santos, E. F. dos, Carvalho, P. V. R. de, & Santos, J. O. G. (2022). Interactions between e-commerce users during the COVID-19 pandemic period: What came and what remained. WORK-A Journal of Prevention Assessment & Rehabilitation, 73( S1), S177-S187. doi:10.3233/WOR-211136

• NLM

  Santos EF dos, Carvalho PVR de, Santos JOG. Interactions between e-commerce users during the COVID-19 pandemic period: What came and what remained [Internet]. WORK-A Journal of Prevention Assessment & Rehabilitation. 2022 ;73( S1): S177-S187.[citado 2025 dez. 31 ] Available from: https://doi.org/10.3233/WOR-211136

• Vancouver

  Santos EF dos, Carvalho PVR de, Santos JOG. Interactions between e-commerce users during the COVID-19 pandemic period: What came and what remained [Internet]. WORK-A Journal of Prevention Assessment & Rehabilitation. 2022 ;73( S1): S177-S187.[citado 2025 dez. 31 ] Available from: https://doi.org/10.3233/WOR-211136

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