Innovation in services: the case of Fleury - a diagnostic medical center (2014)
- Authors:
- USP affiliated authors: VASCONCELLOS, EDUARDO PINHEIRO GONDIM DE - FEA ; GUEDES, LILIANA VASCONCELLOS - FEA
- Unidade: FEA
- Subjects: INOVAÇÕES TECNOLÓGICAS; SERVIÇOS
- Language: Inglês
- Imprenta:
- Publisher: Springer
- Publisher place: Heidelberg
- Date published: 2014
- Source:
-
ABNT
VASCONCELLOS, Eduardo et al. Innovation in services: the case of Fleury - a diagnostic medical center. Managing consumer services : factory or theater? Tradução . Heidelberg: Springer, 2014. . . Acesso em: 08 maio 2025. -
APA
Vasconcellos, E., Guedes, L. V., Franco, R., Maeda, P. Y., Guedes, L. F. A., & Bruno, M. C. (2014). Innovation in services: the case of Fleury - a diagnostic medical center. In Managing consumer services : factory or theater?. Heidelberg: Springer. -
NLM
Vasconcellos E, Guedes LV, Franco R, Maeda PY, Guedes LFA, Bruno MC. Innovation in services: the case of Fleury - a diagnostic medical center. In: Managing consumer services : factory or theater? Heidelberg: Springer; 2014. [citado 2025 maio 08 ] -
Vancouver
Vasconcellos E, Guedes LV, Franco R, Maeda PY, Guedes LFA, Bruno MC. Innovation in services: the case of Fleury - a diagnostic medical center. In: Managing consumer services : factory or theater? Heidelberg: Springer; 2014. [citado 2025 maio 08 ] - A utilização do design thinking na gestão de mudança para uma cultura inovadora numa instituição pública
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