@article{articlee3122641,
title   = {The process of outpatient care of children and adolescents in a tertiary-level hospital specializing in pediatrics: A case study focused on identifying opportunities for improvement with the aid of modeling using BPMN},
author = {Vinci, André Luiz Teixeira and Barbosa Júnior, Francisco and Pádua, Silvia Inês Dallavalle de and Rijo, Rui and Alves, Domingos},
year = {2018},
doi = {10.1002/kpm.1571},
journal   = {Knowledge and Process Management}
}