@misc{misc994410b1, title = {Quality management: how do brazilian companies use it?}, author = {Gerólamo, Mateus Cecílio and Poltronieri, Camila Fabricio and Yamada, Tuane Tonani and Cintra, Ana Livia Barbosa}, year = {2014}, doi = {10.1016/j.sbspro.2014.07.542}, publisher = {Elsevier}, booktitle = {Cyprus International Conference on Educational Research (CY-ICER)} }