@article{article568880c2,
title   = {Are BPR practitioners really addressing business processes?},
author = {Belmiro, Tânia Regina and Gardiner, Paul D. and Simmons, John E. L. and Rentes, Antonio Freitas},
year = {2000},
doi = {10.1108/01443570010343735},
journal   = {International Journal of Operations & Production Management}
}