@inproceedings{inproceedingsd6f4dfb9,
title   = {The Internet as an agent of transformation of the relationship between companies and customers: a case study of deployment of e-business and web 2.0 in a company from the manufacturing and services industries},
author = {Seller, Michel Lens and Laurindo, Fernando José Barbin},
year = {2012},
publisher = {TECSI/EAC/FEA/USP},
booktitle   = {Congresso Internacional de Gestão da Tecnologia e Sistemas de Informação - CONTECSI}
}