@inbook{inbooke5137443,
title   = {ICT enabled organizational changes and public sector reforms: a policy perspective},
author = {Dias, Isabel de Meiroz and Reinhard, Nicolau and Souza, César Alexandre de},
year = {2009},
publisher = {TRAUNER Verlag},
journal   = {Eletronic governemnt : proceedings of ongoing research, general development issues and projects of EGOV 09, 8th International Conference}
}