@inproceedings{inproceedings6b0dfe3a,
title   = {Benchmarking and balanced scorecard: case study if tge brazilian electricity-distribution industry},
author = {Costa, Ana Paula Paulino da and Anuatti Neto, Francisco and Boerger, Fernanda Gabriela and Gonçalves, Rosana Carmen de Meiroz Grillo},
year = {2004},
booktitle   = {International Conference on Performance Measurement and Management (PMA}
}