@inproceedings{inproceedings6b0d879b,
title   = {Relationship marketing: an opportunity for strategy renewal in the brazilian insurance market},
author = {Ribeiro, Áurea Helena Puga and Saliby, Paulo Eduardo and Grisi, Celso Cláudio de Hildebrand e},
year = {1999},
publisher = {Business Association of Latin American Studies},
booktitle   = {BALAS 1999}
}