Surgical waiting lists and queue management in a Brazilian tertiary public hospital - Pazin Filho, Antônio; Dallora, Maria Eulália Lessa do Valle; Velasco, Tonicarlo Rodrigues; Santos, Roberto de Oliveira Cardoso dos; Volpe, Gustavo Jardim; Moroço, Diego Marques; Souza, Danilo Arruda de; Canabrava, Claudia Marques; Garcia, Luis Vicente; Joviliano, Edwaldo Edner; Maciel, Benedito Carlos (BMC Health Services Research, 2024)