@article{articlec6f82b16,
title   = {A map for the holistic BPM diagnosis},
author = {Nogueira, Cintia Alves and Pádua, Silvia Inês Dallavalle de and Bernardo, Ronaldo},
year = {2022},
doi = {10.1108/BPMJ-04-2021-0197},
journal   = {Business Process Management Journal}
}