@inbook{inbook5bb94642, title = {Lean Healthcare as a Tool for Improvement:: A Case Study in a Clinical Laboratory}, author = {Oliveira, Karine Borges de and Santos, Eduardo Ferro dos and Garcia Junior, Lucio Veraldo}, year = {2017}, doi = {10.1007/978-3-319-41652-6_13}, publisher = {Springer International Publishing}, journal = {Advances in Human Factors and Ergonomics in Healthcare. Advances in Intelligent Systems and Computing, vol. 482} }