@article{articlec85dad1a,
title   = {Business process management effectiveness and maturity through lean management practices: the Brazilian federal police experience},
author = {Klein, Leander Luiz and Pádua, Silvia Inês Dallavalle de and Gera, Rajat and Vieira, Kelmara Mende and Dorion, Eric Charles Henri},
year = {2023},
doi = {10.1108/IJLSS-07-2021-0125},
journal   = {International Journal of Lean Six Sigma}
}