@inbook{inbookc6a6c486,
title   = {Customer service in travel agencies: a perspective of virtual hospitality after a pandemic crisis},
author = {Mazzola, Enrico Cardoso and Braga, Debora Cordeiro},
year = {2025},
doi = {10.1079/9781800624979.0010},
publisher = {CAB International},
journal   = {Building human capital in tourism and hospitality: perspectives from theory and practice}
}