@article{article957f2d12,
title   = {Lean Office: The Lean methodology applied to the improvement of administrative processes in a Higher Education Institution},
author = {Carvalho, Cleginaldo Pereira de and Martins, Itúrbides Vicente de Paiva},
year = {2021},
doi = {10.30574/gjeta.2021.9.3.0144},
publisher = {GSC Online Press},
journal   = {Global Journal of Engineering and Technology Advances}
}