@inbook{inbook9fa8229c,
title   = {Empathy and delivery cyclists},
author = {Souza, Eduardo Rumenig and Dantas, Luiz E. P. B. T and Vasques, Rosana Aparecida and Silveira, André Casanova and Santos, Maria Cecília Loschiavo dos},
year = {2023},
doi = {10.4324/9781003227557},
publisher = {Routledge},
journal   = {Empathy and Business Transformation}
}