@inbook{inbook09a28f24,
title   = {An application of the Servqual scale of quality assessment of services in physiotherapy services},
author = {Hemzo, Liliana Fusco and Mendonça, Márcia Regis de and Hemzo, Miguel Angelo},
year = {2022},
doi = {10.11606/9786588503232},
publisher = {Edições EACH},
journal   = {Tópicos de marketing no século XXI: volume 2}
}