@article{articlec027daac,
title   = {Contributions of business process management promotion techniques to knowledge management: empirical evidence},
author = {Santos, Ana Augusta Almeida de Souza dos and Pádua, Silvia Inês Dallavalle de and Bernardo Junior, Ronaldo and Aredes, Emerson Lima},
year = {2020},
doi = {10.14488/BJOPM.2020.034},
journal   = {Brazilian Journal of Operations & Production Management}
}