@article{article1c7ee51d, title = {Distribution effectiveness through full- and self-service channels under economic fluctuations in an emerging market}, author = {Guissoni, Leandro Angotti and Rodrigues, Jonny Mateus and Zambaldi, Felipe and Neves, Marcos Fava}, year = {2021}, doi = {10.1016/j.jretai.2021.05.002}, journal = {Journal of Retailing} }