@article{articled1a4a17e,
title   = {Solving a real bi-objective skilled agent assignment problem in the service-to business domain, considering both economic efficiency and agent satisfaction},
author = {Doan, M. P. and Fondrevelle, J and Botta-Genoulaz, V. and Ribeiro, José Francisco Ferreira},
year = {2019},
doi = {10.1016/j.ifacol.2019.11.503},
journal   = {IFAC - PapersOnLine}
}