@article{articledc9503e4, title = {How lean six sigma principles improve hospital performance}, author = {Honda, Ana Carolina and Bernardo, Vítor Zanetti and Gerólamo, Mateus Cecílio and Davis, Mark M}, year = {2018}, doi = {10.1080/10686967.2018.1436349}, publisher = {Taylor & Francis Inc.}, journal = {Quality Management Journal} }