@article{articleb529ac0e,
title   = {Implementation of a strategic planning process oriented towards promoting business process management (BPM) at a clinical research centre (CRC)},
author = {Rentes, Victor Cattani and Pádua, Silvia Inês Dallavalle de and Coelho, Eduardo Barbosa and Cintra, Monica Akissue de Camargo Teixeira and Ilana, Gabriela Gimenez Faustino and Rozenfeld, Henrique},
year = {2019},
doi = {10.1108/BPMJ-08-2016-0169},
publisher = {Emerald Publishing Limited},
journal   = {Business Process Management Journal}
}