@inproceedings{inproceedings3d8eb957,
title   = {Performance analysis modeling applied to business processes},
author = {Braghetto, Kelly Rosa and Ferreira, João Eduardo and Vincent, Jean-Marc},
year = {2010},
doi = {10.1145/1878537.1878665},
publisher = {ACM},
booktitle   = {Spring Simulation Multiconference on - SpringSim}
}