@inproceedings{inproceedings1ab0bcd5,
title   = {Services design and engineering in healthcare sector and the use of information technology: case study in emergency medical care},
author = {Oliveira, Macir Bernardo de and Prato, Elaine Cristina and Laurindo, Fernando José Barbin},
year = {2016},
doi = {10.5748/9788599693124-13CONTECSI/RF-4166},
publisher = {TECSI/EAC/FEA/USP},
booktitle   = {International Conference on Information Systems and Technology Management - CONTECSI}
}