@article{articleb335b48d, title = {Rapport-building in luxury fashion retail: a collectivist culture case}, author = {Sresnewsky, Katherine Braun Galvão Bueno and Yojo, Angela Satiko and Veloso, Andres Rodriguez and Torresi, Laura}, year = {2020}, doi = {10.1108/JFMM-04-2018-0048}, journal = {Journal of Fashion Marketing and Management} }