@misc{misc1b8a9c58,
title   = {Services 2020: 16th World Congress, held as part of the Services Conference Federation, SCF 2020, Honolulu, HI, USA, September 18-20, 2020, Proceedings},
author = {Ferreira, João Eduardo and Kantamneni, Siva and Palanisamy, Balaji and Ye, Kejiang and Zhang, Liang Jie},
year = {2020},
publisher = {Springer},
booktitle   = {World Congress on Services - SERVICES}
}