@misc{misc038632d5,
title   = {Improving the AHT in telecommunication companies by automatic modeling of call center service},
author = {Castro Neto, Henrique de and Julia, Rita Maria Silva and Paiva, Elaine Ribeiro Faria and Carvalho, André Carlos Ponce de Leon Ferreira de and Santos Junior, Anisio Pereira and Peres, Diansley Raphael Santos and Julia, Etienne Silva and Melo, Jony Teixeira de and Barcelos, Umberto Maia and Assis, Josiane Esteves de},
year = {2019},
doi = {10.1007/978-3-030-30244-3_9},
publisher = {Springer},
booktitle   = {EPIA Conference on Artificial Intelligence - EPIA}
}