@inproceedings{inproceedingsd5f65976,
title   = {My problem, your solution: a study of customer causal attributions in product or service failure},
author = {Isabella, Giuliana and Hemani-Merino, Martin and Chácon, Jorge Elias Dávalos and Mazzon, José Afonso},
year = {2018},
publisher = {Business Association of Latin American Studies},
booktitle   = {BALAS Annual Conference 2018}
}