@inproceedings{inproceedings2ee0d691,
title   = {How sophisticated servicescape can reduce negative feeling when a failure occur ?},
author = {Terres, Mellina da Silva and Herter, M and Pinto, Diego Costa and Mazzon, José Afonso},
year = {2018},
publisher = {Ieseg School of Management},
booktitle   = {Opportunities for Services in a Challenging World - Serviceg 2018}
}