@inproceedings{inproceedings8ef17aaa,
title   = {With a little help from my customers: the perceived value and motivations of customer citizenship behavior},
author = {Ferraz, Sofia Batista and Veloso, Andres Rodriguez},
year = {2018},
publisher = {ANPAD},
booktitle   = {Encontro da Associação Nacional de Pós-Graduação e Pesquisa em Administração - ENANPAD}
}