@article{article31a5b1c8, title = {Online flow and e-satisfaction in high involvement purchasing processes}, author = {Ceribeli, Harrison Bachion and Tamashiro, Helenita Rodrigues da Silva and Merlo, Edgard Monforte}, year = {2017}, doi = {10.4013/base.2017.141.02}, journal = {BASE - Revista de Administração e Contabilidade da Unisinos} }