@inproceedings{inproceedingsf291bb28,
title   = {Comparision of call center models},
author = {Franzese, Luiz Augusto Gago and Fioroni, Marcelo Moretti and Botter, Rui Carlos and Freitas Filho, Paulo José de},
year = {2009},
publisher = {Ieee},
booktitle   = {Winter Simulation Conference}
}