@article{article3858b329,
title   = {BPM for change management: two process diagnosis techniques},
author = {Pádua, Silvia Inês Dallavalle de and Costa, Janaina Mascarenhas Hornos da and Segatto, Mayara and Souza Júnior, Melchior Aparecido de and Jabbour, Charbel José Chiappetta},
year = {2014},
doi = {10.1108/BPMJ-03-2013-0039},
journal   = {Business Process Management Journal}
}