@article{article12b38279,
title   = {Application of indicators and quality index as a tool for critical analysis and continuos improvement of laboratories accredited against ISO/IEC 17025},
author = {Catini, Raquel Helena and Souza, Fernando Jose Pires de and Pinhel, Maria de Fátima Martins and Mendonça, André de Oliveira and Pacces, Vitor Hugo Polisel and Olivares, Igor Renato Bertoni},
year = {2015},
doi = {10.1007/s00769-015-1143-2},
journal   = {Accreditation and Quality Assurance}
}