@inproceedings{inproceedingsa513b38f,
title   = {Business Process Points: a proposal to measure BPM projects},
author = {Baklizky, Maruscia and Fantinato, Marcelo and Thom, Lucinéia Heloisa and Sun, Violeta and Prado, Edmir Parada Vasques and Hung, Patrick C. K},
year = {2013},
booktitle   = {European Conference on Information Systems}
}