@article{article40e8cc29,
title   = {Benchmarking Six Sigma implementation in services companies operating in an emerging economy},
author = {Miguel, Paulo Augusto Cauchick and Carvalho, Marly Monteiro de},
year = {2014},
doi = {10.1108/bij-03-2012-0014},
journal   = {Benchmarking: An International Journal}
}