@article{articlec958786f,
title   = {Why does the implementation of quality management practices fail?: a qualitative study of barriers in brazilian companies},
author = {Yamada, Tuane Tonani and Poltronieri, Camila Fabrício and Gambi, Lillian do Nascimento and Gerolamo, Mateus Cecílio},
year = {2013},
doi = {10.1016/j.sbspro.2013.06.444},
journal   = {Procedia - Social and Behavioral Sciences}
}