@article{articlef98fe1f1,
title   = {Using the methodology of Business Process Modeling (BPM) to implement the Quality Management System},
author = {Santis, Sandra Helena da Silva de and Marcicano, João Paulo Pereira and Sanches, Regina Aparecida and Scopinho, Carlos Eduardo Dezan and Held, Maria Silvia Barros de},
year = {2013},
journal   = {International Journal of Arts and Commerce}
}